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How to Link Your Privacy Policy When Collecting Personal Data

Updated over 2 weeks ago

A privacy policy explains how your business collects, uses, and protects personal information—like names, phone numbers, or emails. It’s not just good practice—it’s often legally required under laws like GDPR, CCPA, and A2P 10DLC carrier regulations. HighLevel gives you multiple ways to link your privacy policy wherever you're collecting data from users.

TABLE OF CONTENTS

  • General Consideration for Privacy Policies:

  • Where to Add Your Privacy Policy Link

    • Funnels & Websites

    • Forms

    • Surveys

    • Calendars

    • Order Forms

    • Web Chat

  • How to Create a Privacy Policy Page

  • Related Articles

    General Consideration for Privacy Policies:

    1. What personal data do you collect?
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    2. Where can you collect personal data?
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      • Funnels & Websites
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      • Forms
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      • Surveys
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      • Web Chat
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      • Order Forms
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      • Calendars
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    3. How to create your privacy policy using funnels or websites
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      • Build a dedicated page within a funnel / website page (typically done on a homepage where the URL can be easily referenced
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      • Search google for references - https://www.google.com/search?q=privacy+policy+templates
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      • Please consult your legal counsel for help in drafting and finalizing your privacy policy specific to your business and use case.


        ​Where to Add Your Privacy Policy Link

        Each data-collection area in HighLevel offers a place to link your privacy policy. Follow the steps below for each feature.

        Funnels & Websites

        • Text Element: Drag in a Text field, type your message (e.g., “By submitting, you agree to our Privacy Policy”), highlight “Privacy Policy,” click Link, and paste your URL

        Forms

        • Text Element: Drag in a Text field, type your message (e.g., “By submitting, you agree to our Privacy Policy”), highlight “Privacy Policy,” click Link, and paste your URL
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        • Terms & Conditions Element: Drag in the T & C element, select Edit Link, then paste your policy URL and customize the text

        Surveys

        • Text Element: Drag in a Text field, type your message (e.g., “By submitting, you agree to our Privacy Policy”), highlight “Privacy Policy,” click Link, and paste your URL

        Calendars

        • Text Element: Text / Link on the page that the calendar is embedded on
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        • Terms & Conditions Element: Use a custom form with a T&C element that includes the link (Note: you will need to link to a page on your website which contains your T&C as reference.)

        Order Forms

        • Text Element: Text / Link on the order page
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        • Advanced Settings: Enable Terms and Conditions in Advanced settings of Order Form and create a link there

        Web Chat

        • Link: Link URL in Text in the widget description


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        How to Create a Privacy Policy Page

        Before you can link to your policy, you’ll need a standalone page (either inside HighLevel or externally hosted). Here's how to do it:
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        1. Go to Sites > Funnels or Websites
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        2. Create a new funnel/website or open an existing one
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        3. Add a new page and title it “Privacy Policy”
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        4. Paste your full privacy policy content
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        5. Publish and copy the page URL

        Related Articles


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